Data mining the social web gives us the ability to know more than seems possible about our current and future customers. This session will lead you through the steps required to identify key influencers and customers in your network, to mine data about them from Twitter, Facebook and other networks and, finally, to use that information to engage with them in a way that is beneficial to them and to you.
[vimeo 43588434 480 360]
Video Producer: http://www.ndcoslo.com/